You can contact us via telephone on 01803 850850, alternatively you can leave us a message using our simple contact form below & we’ll aim to reply to you as soon as possible.
If at any time you are unhappy with our service…
We want to provide you with the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us of your concerns immediately so that we can do our best to resolve them.
If we cannot resolve your complaint then you can approach the Legal Ombudsman. They will look at your complaint independently and it will not affect how we handle your case.
In the first instance, you should make your concerns known to Luisa Nicholson, who will do her best to resolve any issues at this stage. If you would like to make a formal complaint then you can read our full complaints procedure Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things such as dishonesty or discriminating against you. You can raise your concerns with the Solicitors Regulation Authority (visit their website at www.sra.org.uk)
If we cannot resolve your complaint then you can approach the Legal Ombudsman. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a case for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Ombudsman within six months of receiving our final response to your complaint and within one year of the date of the alleged act or omission about which you are complaining. The Ombudsman can be contacted in the following ways:
Visit: www.legalombudsman.org.uk • Call 0300 555 0333 between 10am and 4pm Monday to Friday.
Email: [email protected]
Write to Legal Ombudsman, PO Box 6167, Slough SL1 0EH
Office address: 16 Bolton Street,
Brixham, Devon TQ5 9DE
By telephone: 01803 850850
By e-mail: [email protected]
Our opening hours are 9.45am to 5.00pm Monday to Wednesday, although we do see clients outside these hours – just call us to arrange. Please note that we will be closed all day Thursday and Friday for the next few weeks.
Specialists Solicitors for the elderly & official member of ‘STEP’
THE SOCIETY OF TRUST AND ESTATE PRACTITIONERS
The Wills, Probate & Elderly Client Specialist
We are a niche practice specialising in Wills, estate administration (commonly known as ‘probate’) and matters affecting older people such as Powers of Attorney.
The owner of the firm is Luisa Nicholson, who qualified as a Solicitor in 2003. In 2013 she was appointed HM Assistant Coroner for Exeter and Greater Devon.
