Contact us ...

Office address : 16 Bolton Street, Brixham, Devon TQ5 9DE

By telephone : 01803 850850

By e-mail : luisanicholson@btconnect.com

Our opening hours are 9am to 6pm Monday to Thursday and 9am to 5pm on Fridays. We provide early morning, late evening and weekend appointments - just call us to arrange



We want to provide you with the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us of your concerns immediately so that we can do our best to resolve them.

In the first instance, you should make your concerns known to Luisa Nicholson, who will do her best to resolve any issues at this stage. If you would like to make a formal complain then you can read our full complaints procedure Making a complaint will not affect how we handle your case.


The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things such as dishonesty or discriminating against you. You can raise your concerns with the Solicitors Regulation Authority (visit their website at www.sra.org.uk) 


If we cannot resolve your complaint then you can approach the Legal Ombudsman. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a case for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complain to the Ombudsman within six months of receiving our final response to your complain and no more than six years from the date of the alleged act or omission or no more than three years from when you should reasonably have known there was a cause for a complaint. The Ombudsman can be contacted in the following ways:

Visit: www.legalombudsman.org.uk

Call 0300 555 0333 between 9am and 5pm

Email enquiries@legalombudsman.org.uk

Write to Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ

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